Shipping & Purchase Policy
Last updated: December 2025
Thank you for choosing Rachel Illustration Studio for your special stationery needs. Below you'll find all the information about our shipping, returns, and purchase policies.
📁 Digital Downloads
Delivery
Digital downloads are delivered instantly via email after your purchase is complete. You will receive:
- A download link in your confirmation email
- Access to your files in your account (if you created one)
- High-resolution PDF files ready for printing
Important Notes
- Download links expire after 30 days
- Please download and save your files immediately
- For personal use only – not for resale or commercial use
📦 Printed Products
✨ Custom Stationery Orders
The Process
- Consultation: We discuss your vision, style, and requirements
- Quote & Deposit: You receive a custom quote; 50% deposit to begin
- Design Phase: We create your bespoke design (2-3 weeks)
- Proofs & Revisions: Review proofs and request changes
- Final Approval: You approve the final design in writing
- Final Payment: Remaining 50% due before printing
Timeline
Custom stationery projects typically take:
- Design phase: 2-3 weeks
- Production: 1-2 weeks after approval
- Total: Allow 4-6 weeks from start to delivery
*Rush services available – please enquire
↩️ Returns & Refunds
Digital Products
Due to the nature of digital products, all digital download sales are final and non-refundable. Please review all product details carefully before purchasing.
Printed Products
Because our products are personalised and made-to-order, we generally cannot accept returns. However, we will make it right if:
- Printing errors: Mistakes on our part (not in the approved proof)
- Damaged items: Products damaged during shipping
- Wrong items: You received incorrect products
In these cases, please contact us within 7 days of delivery with photos of the issue. We will reprint and reship at no cost to you.
⚠️ Important
We cannot offer refunds or reprints for errors that were present in the approved proof. Please check your proofs very carefully before giving approval. This includes:
- Spelling of names
- Dates and times
- Addresses
- All other text content
Cancellations
Standard Orders
You may cancel your order for a full refund if it has not yet entered production. Once printing has begun, cancellations are not possible.
Custom Orders
- Before design begins: Full deposit refund minus €50 admin fee
- During design phase: Deposit is non-refundable (covers design work completed)
- After final approval: No refund available
Shipping Issues
Questions?
If you have any questions about our shipping or purchase policies, please don't hesitate to reach out:
Rachel Illustration Studio
Email: hi@racheldeloughry.com