Privacy Policy
Last updated: December 2025
At Rachel Illustration Studio, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.
1. Information We Collect
Personal Information
When you place an order or contact us, we may collect:
- Your name and contact information (email address, phone number)
- Billing and shipping addresses
- Payment information (processed securely through our payment provider)
- Order details and preferences
- Custom design requests and event details (names, dates, etc.)
Automatically Collected Information
When you browse our website, we may automatically collect:
- Browser type and version
- Device information
- IP address
- Pages visited and time spent on our site
- Referring website
2. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Create custom designs based on your specifications
- Communicate with you about your order status
- Send digital proofs for approval
- Respond to your inquiries and provide customer support
- Send newsletters and promotional materials (only if you've opted in)
- Improve our website and services
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only with:
- Payment processors: To securely process your payments
- Shipping carriers: To deliver your orders
- Printing partners: To produce your custom stationery (only necessary details)
- Legal authorities: If required by law
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology and processed through secure payment providers.
5. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect some website functionality.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Opt out of marketing communications at any time
- Withdraw consent where we rely on consent to process your data
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order records are typically kept for 7 years for tax and accounting purposes.
8. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Rachel Illustration Studio
Email: hi@racheldeloughry.co